Recently I have had a couple of occasions to compare the customer service provided by a government contact center with the customer service I experienced and have come to expect from a private industry contact center. Sadly, the government’s service came in way behind the service provided by most Fortune 500 contact centers but I’ll let you be the judge. These two examples illustrate protocols that are standard for most contact centers but some how or other the government contact center manager missed them. Perhaps he or she do not think the public deserves the same level of service from its government that private industry provides its customers although, in both cases, we pay for it.

Tags: customer service  |  Posted under Customer Service  |    No Comments