Archive for September 3rd, 2010
Do you have a service recovery plan?
A recovery plan is a series of protocols or processes that are executed in the event of an unlooked for but anticipated failure. It is what BP did not have. Or perhaps they had one but it wasn’t viable. Moving into uncharted waters (figuratively not literally speaking) as they were, they should have given a lot of thought to the “what ifs” . With $millions at stake not to mention their reputation, developing (and testing) a good recovery plan – the “what we will do if something goes wrong” should have been right up there with “where should we drill?”. A service recovery plan is not a contingency plan or business recovery plan in the event of a natural or man made disaster. A service recovery plan is a script that is executed in the event of a (hopefully) infrequent but predictable service failure.